Quality by John Galsworthy: Summary, Themes, Textual Analysis & Important Question Answers
📚 Table of Contents
- 👉 Summary of The Text
- 👉 Theme Explanation
- 👉 Textual Analysis
- 👉 Textual Question Answer
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Summary of the text
The story "Quality" is narrated by a customer who knew Mr. Gessler, a German bootmaker in London, from his youth. Mr. Gessler and his elder brother owned a small boot shop where they handcrafted boots of exceptional quality. They believed that boot-making was an art and took great pride in their work.
The narrator admired Mr. Gessler's dedication, honesty, and craftsmanship. The boots he made were durable, comfortable, and perfectly fitted. However, the Gessler brothers struggled to compete with large firms that attracted customers through advertisements rather than quality work.
When the narrator once complained about a pair of creaking boots, Mr. Gessler took full responsibility and offered to repair them or remove their cost from the bill. This showed his commitment to customer satisfaction and professional integrity.
As time passed, business declined. Mr. Gessler's elder brother died, and Mr. Gessler continued working alone. Despite worsening financial conditions, he remained devoted to producing the finest boots. He refused to compromise on quality, advertise his business, or allow anyone else to work on his boots.
Eventually, when the narrator returned to London after some time, he discovered that Mr. Gessler had died. The new shop owner explained that he had practically starved himself because he spent all his money on rent and the best leather while working tirelessly day and night. Though he died poor, he remained faithful to his craft until the end.
Theme Explanation
1. Quality vs. Commercialism
This is the central theme of the story. Mr. Gessler believes in producing the finest boots possible, while large firms focus on advertising and mass production. His boots are superior in quality, but he loses customers because big companies attract people through marketing and faster service.
Example: Mr. Gessler says that large firms get business "by advertisement, not by work."
2. Dedication to One's Craft
Mr. Gessler treats boot-making as an art rather than a business. He carefully selects the leather, personally makes every pair of boots, and never compromises on workmanship.
Example: He spends days and nights making boots and refuses to let anyone else touch them.
3. Pride and Professional Integrity
Mr. Gessler takes immense pride in his work. When the narrator complains about a pair of boots that creaked, he does not argue or make excuses. Instead, he offers to repair them or remove the cost from the bill.
Example: "If I can do nothing with them, I take them off your bill."
4. The Struggle of Traditional Craftsmen
The story highlights the difficulties faced by skilled artisans in a modern industrial society. Traditional craftsmen cannot compete with large businesses that produce goods quickly and cheaply.
Example: Despite making the best boots in London, Mr. Gessler loses customers and eventually dies in poverty.
Textual Analysis
Text
Word Meaning
Extreme youth - Early childhood
Fashionable - Stylish and popular
Distinction - Excellence or uniqueness
Guttural Deep-throated sound
Apron - Protective garment
Inhaling - Breathing in
Incense - Pleasant smell
Admired - Appreciated
Murmur - Speak softly
Creaked - Made a squeaking sound
Conveniently - At a suitable time
Extreme youth - Early childhood Fashionable - Stylish and popular Distinction - Excellence or uniqueness Guttural Deep-throated sound Apron - Protective garment Inhaling - Breathing in Incense - Pleasant smell Admired - Appreciated Murmur - Speak softly Creaked - Made a squeaking sound Conveniently - At a suitable time
Explanation
The narrator recalls his childhood memories of Mr. Gessler, a skilled bootmaker who made boots for his father. Mr. Gessler and his brother owned a small shop in London and were known for making high-quality boots that lasted a long time. He believed that boot-making was an art and took great pride in his work.
The shop was quiet and peaceful, and Mr. Gessler was completely devoted to making perfect boots. He carefully selected the best leather for every order. The narrator admired his dedication and craftsmanship. The passage ends when the narrator mentions that one pair of boots had creaked, introducing Mr. Gessler's concern for maintaining the highest quality in his work.
The narrator recalls his childhood memories of Mr. Gessler, a skilled bootmaker who made boots for his father. Mr. Gessler and his brother owned a small shop in London and were known for making high-quality boots that lasted a long time. He believed that boot-making was an art and took great pride in his work.
The shop was quiet and peaceful, and Mr. Gessler was completely devoted to making perfect boots. He carefully selected the best leather for every order. The narrator admired his dedication and craftsmanship. The passage ends when the narrator mentions that one pair of boots had creaked, introducing Mr. Gessler's concern for maintaining the highest quality in his work.
Text
Word Meaning
Withdraw - Take back a statement Qualify - Modify or soften a statement Lowered his eyes - Looked down sadly Penetrating - Looking deeply and carefully Contempt - Feeling of disrespect Hardships - Difficulties and struggles Advertisement - Public promotion of products Bitterly - With sadness and resentment Lined face - Face marked with wrinkles Ill-omened - Unlucky or unfortunate Peered - Looked closely Wan - Pale and weak Indicate - Show or point out Abroad - In a foreign country Pinched - Thin and worn-looking Worn - Tired and exhausted
Explanation
When the narrator complained that a pair of boots had creaked, Mr. Gessler was surprised because he always ensured high quality. He honestly offered to inspect the boots and even remove the charge if they were defective. This shows his sincerity and professional integrity.
Later, the narrator visited the shop wearing boots bought from a large firm. Mr. Gessler immediately noticed that they were not his boots and criticized large companies for gaining customers through advertisements rather than quality work. He expressed his sadness over the decline of traditional craftsmen like himself.
After a long gap, the narrator returned and found Mr. Gessler looking older and weaker. He learned that Mr. Gessler's elder brother had died. Despite his loss and poor health, Mr. Gessler continued making excellent boots. The narrator ordered several pairs, which turned out to be even better than before.
When the narrator returned to London after another year, he found Mr. Gessler greatly aged and exhausted. His appearance reflected years of hard work, loneliness, and financial struggle.
Text
Word Meaning
Explanation
When the narrator met Mr. Gessler again, he found him old, weak, and short of work. Mr. Gessler quickly accepted the narrator's order for several pairs of boots. After a long wait, the boots arrived and proved to be the finest he had ever made. The narrator was delighted and immediately sent payment.
A week later, the narrator visited the shop to praise the boots, but discovered that the shop had been taken over by someone else. He was shocked to learn that Mr. Gessler had died. The new owner explained that Mr. Gessler had practically starved himself because he spent all his money on rent and the best leather. He worked day and night, never advertised, and refused to let anyone else make his boots.
Although he died poor and unrecognized, Mr. Gessler remained devoted to quality and craftsmanship until the very end. The story ends with the narrator's heartfelt tribute: "He made good boots."
Important Question Answers
1. Who were the Gessler Brothers?
Answer:
The Gessler Brothers were German bootmakers who owned a small shop in London. They were known for making high-quality handmade boots that fitted perfectly and lasted for a long time.
2. Why was Mr. Gessler's shop different from other shops?
Answer:
Mr. Gessler's shop had no advertisements and displayed only a few pairs of boots. The shop was quiet and simple, reflecting his dedication to quality rather than business promotion.
3. Why did Mr. Gessler say, “It is an art”?
Answer:
Mr. Gessler considered boot-making an art because it required great skill, patience, and craftsmanship. He believed that making perfect boots was more than just a job.
4. What made Mr. Gessler's boots special?
Answer:
His boots were made from the finest leather, fitted perfectly, and lasted for many years. They reflected his devotion to quality and attention to detail.
5. How did Mr. Gessler react when the narrator complained about a pair of boots?
Answer:
Mr. Gessler was surprised but remained calm. He asked the narrator to send the boots back for inspection and offered to remove the cost from the bill if they were defective.
6. Why was Mr. Gessler unhappy with large firms?
Answer:
He believed that large firms gained customers through advertisements rather than quality work. Their competition reduced the business of skilled craftsmen like him.
7. What did Mr. Gessler say about the boots bought from a large firm?
Answer:
He immediately recognized that they were not his boots and pointed out that they hurt the narrator's foot. He remarked that big firms had no self-respect because they did not focus on quality.
8. What happened to Mr. Gessler's elder brother?
Answer:
Mr. Gessler's elder brother died after years of hard work and struggle. His death left Mr. Gessler alone to manage the business.
9. Why did Mr. Gessler's business decline?
Answer:
His business declined because customers preferred large firms that offered quicker service and advertised widely. Mr. Gessler relied only on quality and word-of-mouth reputation.
10. How did Mr. Gessler die?
Answer:
Mr. Gessler practically starved himself. He spent all his money on rent and the best leather, worked day and night, and neglected his own needs.
11. Why is the story titled Quality?
Answer:
The title highlights Mr. Gessler's commitment to producing the highest-quality boots. It also emphasizes the value of dedication, honesty, and craftsmanship in one's work.
12. Describe the character of Mr. Gessler.
Answer:
Mr. Gessler was honest, hardworking, dedicated, and highly skilled. He took pride in his work, valued quality above profit, and remained committed to his craft despite poverty and hardship.
Long Answer Question
13. How does John Galsworthy present the conflict between craftsmanship and commercialism in the story?
Answer:
Through Mr. Gessler's life, Galsworthy shows the struggle between traditional craftsmanship and modern commercial practices. Mr. Gessler produces excellent handmade boots and believes in quality above everything else. However, large firms attract customers through advertising and quicker service. As a result, Mr. Gessler loses business despite being a superior craftsman. His tragic death highlights how society often rewards commercial success more than genuine skill and dedication.
Value-Based Question
14. What lessons do we learn from Mr. Gessler's life?
Answer:
Mr. Gessler teaches us the importance of honesty, hard work, dedication, and pride in one's profession. He shows that quality and integrity should never be compromised. At the same time, his life reminds us of the need to adapt to changing circumstances while maintaining our values.

